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DPS offers extended hours

Texas Department of Public Safety—

AUSTIN—The Texas
Department of Public
Safety (DPS) is offering
extended office hours at
participating driver license
(DL) offices across
the state, beginning in
2021.

Starting Jan. 4, office
hours at the designated
offices, which include
Abilene and Wichita
Falls, will be expanded to
7 a.m. to 7 p.m. Monday
through Thursday, and 7
a.m. to 5:30 p.m. on Friday.

(Current business
hours at those offices are
8 a.m. to 5 p.m.) Customers
can begin making appointments
for these new
time slots immediately.

The longer office hours
are an initiative to help
customers still needing
services due to the COVID-
19 DL office closures
in 2020. The offices
were selected based on the
volume of customer transactions.
DPS also implemented
Saturday hours
to help address this issue,
and appointments are still
available at many offices
Dec. 19 of this year for
renewals, replacements
and election identification
certificates. Customers
whose licenses expired
while offices were closed
should make an appointment
as soon as possible.

Many Texans are eligible
to skip the trip to
the office entirely by renewing
their DL/ID
card or changing their
address online at Texas.
gov. Customers can also
renew by phone at 1-866-
357-3639 (1-866-DL
RENEW). The requirements
and cost for online
and phone renewal are the
same as in-person transactions.
DPS launched a new
appointment solution
when DL offices reopened
in May, and all services
are now conducted by appointment
only. To schedule
an appointment or
check availability, visit
the online appointment
scheduler. If you are unable
to find an appointment
at the office of your
choice, check back for
availability at that office
or other locations nearby.

Please check often as
availability does change.
The appointment system
is designed to provide
additional convenience,
reducing the time Texans
wait in line. Customers
can book appointments for
a specific day and time, up
to six months in advance,
and show up 30 minutes
or less before their scheduled
time. Customers can
check-in using the kiosk
inside the office or from
their mobile device.

A reminder, if you
are unable to make your
scheduled appointment,
please change it ahead
of time. Customers not
showing up has become
a major issue statewide.

From May 26 through
Nov. 30, approximately
27% of people were noshows
for their appointments.

To help combat that issue,
many offices are offering
customers without
an appointment a spot
on a “standby” list. These
customers are required to
wait in the office and are
assisted in the event of a
cancelation or no-show.

The number of standby
appointments available is
limited to ensure all customers
who are placed on
the list will be served by
the end of the day.

Additionally, a limited
number of same-day
appointments will be
available at each DL office.
These appointments
are available on a firstcome,
first-served basis.

Customers who book
these appointments can
leave the DL office until
their designated time.

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